*This return policy is for items bought ONLINE only.*
We do not accept returns for items that have been viewed and inspected prior to purchase.
If you are unhappy with your item, please don't hesitate to get in touch and we will try to resolve any issues that you may have. We want you to be completely happy with your purchase so no problem or query is too small.
Our returns policy operates in accordance with UK Law & Distance Selling Regulations. If you would like to return an item you have 14 days to notify us at firstname.lastname@example.org that you wish to make a return. Once a return has been authorised you will have 14 days to return the goods back to us.
Returning the item to us is your responsibility and we will not collect fully working items for you. You can return the item by arranging a courier or simply delivering it in person. A full refund will be given only when the item has been returned in exactly the same condition that it was received.
We have the right to refuse a return if:
The item has been subject to any form of wear and tear in your possession. This includes chips, dings, scratches, stickers or writing on the item.
The item has been modified in any way, this includes pickup changes, replacement parts, soldering & de-soldering of any electrical components.
The item is missing any components, accessories or packing that were with it when the item was received. This includes, cases, gig bags, tags, case candy, working parts such as tremolo arms or case keys, certificates and any factory sealed bags
The item is returned without us being notified of your intention to return it.
DAMGED, FAULTY OR NOT AS DESCRIBED ITEMS
If an item is faulty, damaged or not as described you can return it, ask for a partial refund or request a repair. (Consumer Rights Act 2015)
Almost all of our items are second hand so minor wear, tear and signs of use are to be expected. We do our very best to describe items as well as we can. However, if you believe an item to be damaged, not working or not as described you have 30 days from receiving the item to contact us.
Please contact info@vibrocaster as soon as you notice an issue.
Photos, videos and a detailed description of the problem will make it much easier for us to assess the situation.
If we cannot resolve the situation from a distance, we will arrange to have the item collected.
For goods that are found to be faulty within the 30 day period we can offer to repair or issue a refund.
If an item is returned as 'not working' between 14 and 30 days and we deem it to be working, the item will be returned to you immediately and courier charges will be issued.