Terms and Conditions

 

RETURNS (14 Day Window)

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This return policy is for items bought ONLINE only. We do not accept returns for items that have been viewed and inspected prior to purchase.

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Our returns policy operates in accordance with UK Law & Distance Selling Regulations. If you would like to return an item you have 14 days to notify us at info@vibrocaster.com that you wish to make a return. Once a return has been authorised you will have 14 days to return the goods back to us.

 

Returning the item to us is your responsibility and we will not collect fully working items for you. You can return the item by arranging a courier or simply delivering it in person. A full refund will be given only when the item has been returned in exactly the same condition that it was received. 

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Paypal and Wix no longer refund us transaction fees so all refunds will have transaction fee's deducted. 

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We have the right to refuse a return if:

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The item has been subject to any form of wear and tear in your possession. This includes chips, dings, scratches, stickers or writing on the item.

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The item has been modified in any way, this includes pickup changes, replacement parts, soldering & de-soldering of any electrical components.

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The item is missing any components, accessories or packing that were with it when the item was received. This includes, cases, gig bags, tags, case candy, working parts such as tremolo arms or case keys, certificates and any factory sealed bags 

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The item is returned without us being notified of your intention to return it.

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DAMGED, FAULTY OR NOT AS DESCRIBED ITEMS (30 Day Window)

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If an item is faulty, damaged or not as described you can return it, ask for a partial refund or request a repair.  (Consumer Rights Act 2015)

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Please note, second hand items are subject to wear and tear. Structural issues and serious damage will be disclosed. Factory flaws and light signs of use such as scratches, small dings and scuffing will not always be highlighted and are to be expected unless otherwise stated. We will not accept returns under 'item not as described' for second hand items that have signs of use. This does not effect your 14 day return policy under the consumer rights act.

 

Please contact info@vibrocaster as soon as you notice an issue.

 

Photos, videos and a detailed description of the problem will make it much easier for us to assess the situation.

 

If we cannot resolve the situation from a distance, we will arrange to have the item collected.

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 For goods that are found to be faulty within the 30 day period we can offer to repair or issue a refund.

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If an item is returned as 'not working' between 14 and 30 days and we deem it to be working, the item will be returned to you immediately and courier charges will be issued.

 

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